Who we are
What About That Name?
Alessa Wholesale is a family owned and operated business. The family includes a loving husband and wife and two incredible children, both boys. Should there have been a girl come along then a name was already chosen. So many years later, however, that girl "Alessa" did come to life (sort of!!) - in the name of a fashion based family wholesale business. Welcome to our family, the Alessa Wholesale Family.
Policies and Procedures
Shipping, Policies & Procedures, ETC.
SHIPPING: At Alessa Wholesale your order will be carefully packed and shipped the same day in most cases when an order is called in before 3:00 EST. We ship via UPS Ground and would be happy to ship on your UPS or FEDEX account if that is what you prefer.
RETURNS: We apologize if you ever receive damaged merchandise or an error on your shipment. All orders are double checked for accuracy before shipping BUT mistakes will occur on occasion! In the event of damaged merchandise you must let us know within 5 business days of receiving your shipment to obtain credit whereas after the 5 business days the sale is considered final. We will send a return label for your damaged merchandise and credit you immediately upon receipt of the goods.
For any errors on your order we will take care of whatever the issue is ASAP for you with apologies for whatever the error may have been. Your 100% satisfaction is of the utmost importance to us!
If you wish to return undamaged merchandise you just have to call us for a return authorization within 14 days upon receiving your goods. The customer must pay freight back for any unwanted merchandise that is not damaged. Merchandise sent back without an authorization or after the 14 day period will not be accepted and returned to the customer.